Jul 16, 2026
Trust Is Not a Feature of an AI System
AI trust is not a technical feature to be shipped. It is justified organisational reliance in a specific context, supported by evidence, human oversight and accountable institutions.
Understanding when artificial intelligence deserves human trust.
Artificial intelligence is changing how the world makes decisions. Yet organisations still struggle to answer a fundamental question: when should those decisions be trusted?
My work explores how we measure human judgement alongside machine capability so AI can be deployed with greater confidence, accountability and real-world value.
My thesis
For decades we have measured technological progress by making machines faster, more accurate and more capable.
Artificial intelligence has accelerated that progress even further. Today's models can reason, generate, summarise and automate work at a remarkable scale.
But capability alone is not the same as trust.
Organisations deploying AI still face questions that benchmarks cannot answer.
When should a human intervene? What evidence is enough before deployment? How should judgement be evaluated? How do we know whether an AI system is ready for real-world use?
These questions sit at the intersection of technology and human decision-making. They are the questions that increasingly shape my work.
Capability tells us what AI can do. Deployment determines whether AI should be trusted. Closing that gap is the work that matters.
What I'm Building
Artificial intelligence is becoming part of how organisations make decisions.
As that happens, one question becomes increasingly important.
How do we determine whether an AI system deserves human trust before it is deployed?
That question sits at the centre of what I'm building.
I am the CEO and co-founder of TaskHived, a company exploring how organisations evaluate AI systems before they become part of real-world decisions.
Rather than focusing only on model capability, our work explores how structured human judgement, evaluation and evidence can help organisations deploy AI with greater confidence.
TaskHived is one practical expression of a broader question that continues to shape my work:
How should humans and artificial intelligence make better decisions together?
Writing themes
Human JudgementAI Deployment ReadinessAI AssuranceEnterprise TrustDecision QualityHuman-in-the-Loop
Writing
Exploring the practical questions surrounding AI deployment.
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Deploying AI in Regulated Industries Without Breaking Compliance